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Warranty

All items sold by Redline Technologies will be covered by manufactures warranty for carry in service unless otherwise specified. All items will need to be brought to our service center located at #21, Joseph’s Lane, Colombo 4 for warranty processing.

You can contact our technical team on 0112 505181, 0775 255 262 or email us on contact@redlinetech.lk for further information.

 

 WARRANTY TERMS AND CONDITIONS:

  1. The warranty period will be as per the terms indicated next to each item.
  2. Warranty on these items is provided by the respective manufacturers or their agents, as per the terms set by the manufacturer only.
  3. Warranty on these items apply for “carry-in service” (i.e. all items should be brought in to a Redline Technologies service center for warranty/ service claims).
  4. A specific warranty processing period is not guaranteed; however, we will try to facilitate replacement parts at the earliest time to ensure your satisfaction/ business continuity.
  5. Manufacturers (and their agents) reserve the right to replace/ refund/ repair or replace a faulty product with a different model.
  6. Warranty does not apply for physical damage (includes burn marks, corrosion, pin damage, scratches, spilt liquids etc) or force majeure events.
  7. Warranty applies only when items are used specifically for their intended purpose, to be determined by the manufacturer (e.g. If a gaming graphics card fails during crypto coin mining, regular warranty may not be applicable).
  8. If the serial number sticker on the physical product is missing and/or is damaged, the manufacturers reserve the right to reject warranty.
  9. Warranty for product accessories (e.g. laptop batteries/ power adapters and cables etc.) may carry different warranty to the core product, as specified by the manufacturer.
  10. Redline Tech Holdings (Pvt) Ltd will not be held liable for any loss of data, loss of revenue or disruptions to business or personal matters caused by hardware failure.

 

RETURN POLICY

Returns for selected items will be accepted upon receipt of a restocking fee. The rates are as follows and depend on the period within which the product is returned (the purchase date will be counted as a day of use):

3 days – 10% of item value
7 days – 15% of item value
14 days – 25% of item value

No returns past 14 days from the date of purchase will be accepted. Returned items should be in brand new condition with all stickers etc attached along with all original packaging. If the seal of the packaging is open, the minimum applicable amount is 15%. The value of the returned items (after deducting restocking fees) will be offered in store credit. NO CASH REFUNDS. Only select items and products are valid for this return policy. Please ask your point of contact at the store if your product is applicable for this return policy. All decisions taken by the store with respect to return policies are final and not negotiable.