Shipping and Return Policy
Method of Delivery
All items purchased through www.redlinetech.lk will be delivered through secured 3rd party courier service. You will be informed of the contact details of your courier and tracking details of your order once it has been dispatched from our stores.
The estimated duration of delivery is listed alongside each item purchasable through www.redlinetech.lk. In addition to travel duration from our stores to your requested delivery location, this estimated duration of delivery may include internal processing time, manufacture and assembly time and on some occasions acquiring the product through the relevant supply chain.
Please review the delivery time to ensure satisfies your requirement before placing your order. The estimated delivery time is provided under ideal conditions and may be affected due to a number of reasons – no requests for refunds or order cancellations will be entertained until the delivery period has exceeded 10 working days from the estimated duration of delivery.
Delivery fees are applicable for all purchases from www.redlinetech.lk. There may be instances in which free delivery will be provided for a limited duration or if certain conditions are met.
Returns for selected items will be accepted upon receipt of a restocking fee. The restocking fee will be as follows and depend on the period within which the product is returned (the purchase date will be counted as a day of use):
- 3 days – 10% of item value
- 7 days – 15% of item value
- 14 days – 25% of item value
No returns past 14 days from the date of purchase will be accepted. Returned items should be in brand new condition with all stickers etc attached along with all original packaging. If the seal of the packaging is open, the minimum applicable amount is 15%. The value of the returned items (after deducting restocking fees) will be offered in store credit. NO CASH REFUNDS. Only select items and products are valid for this return policy.
Please ask your point of contact at the store if your product is applicable for this return policy. All decisions taken by Redline Technologies with respect to return policies are final and not negotiable.